Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, you can contact us at olegstrading@gmail.com. Please note that returns must be sent to the following address: 2nd Floor, Block C, Qinghu Science and Technology Park, Qingxiang Road, Qinghu Community, Longhua Street, Longhua District, Shenzhen.

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at olegstrading@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can purchase the new item in a separate order.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at olegstrading@gmail.com.