Privacy policy

Last updated: December 17, 2025

Vitameister operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). Vitameister is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose personal data when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use, and disclosure of your data as described herein.

What personal data do we collect or process?

When we use the term “personal data,” we mean information that identifies you or can be reasonably linked to you or another individual. Personal data does not include information that is collected anonymously or has been anonymized so that it can no longer be linked to you. Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal data, including inferences drawn from such data.

This includes contact details such as your name, postal address, billing address, shipping address, phone number, and email address.

It also includes financial data such as credit or debit card numbers, payment card details, financial account information, transaction details, payment methods, payment confirmations, and other payment related information.

We may process account information such as usernames, passwords, security questions, configurations, and settings.

Transaction information may be collected, including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

We may collect information from communications with us, including information you provide when contacting customer support.

Device information may be collected, such as information about your device, browser, or network connection, IP address, and other unique identifiers.

We may also collect usage information relating to your interactions with the Services, including how and when you access, browse, or use them.

Sources of personal data

We may collect personal data directly from you, for example when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.

We may collect personal data automatically through the Services, including from your device, when you use our products or Services, visit our website, or through the use of cookies and similar technologies.

We may collect personal data from our service providers when they enable certain technologies or collect or process personal data on our behalf.

We may also receive personal data from partners and other third parties.

How do we use your personal data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes.

We use personal data to provide, customize, and improve the Services. This includes fulfilling our contract with you, processing payments, fulfilling orders, saving your preferences and items of interest, sending account related notifications, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling product reviews, and personalizing your shopping experience, such as recommending products based on your purchases. This may also include using personal data to better tailor and improve the Services.

We use personal data for marketing and advertising purposes, such as sending marketing communications by email, SMS, or mail, and showing you online advertisements for products or Services on our website or other websites, including based on items you previously purchased or added to your cart and other interactions with the Services.

We use personal data for security and fraud prevention, including to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action against potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and safeguard our Services. If you choose to register an account, you are responsible for protecting your login credentials. We strongly recommend that you do not share your username, password, or other access details with anyone.

We use personal data to communicate with you, provide customer support, respond to inquiries, and maintain our business relationship with you.

We also use personal data for legal reasons, including to comply with applicable law or respond to lawful requests from authorities, to investigate or participate in civil investigations, actual or potential litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How do we share personal data?

Under certain circumstances, we may share your personal data with third parties for legitimate purposes consistent with this Privacy Policy.

This includes sharing data with Shopify service providers and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

We may share personal data with business and marketing partners who provide marketing services to you and display advertisements. For example, we use Shopify to support personalized advertising through third party services based on your online activities across different merchants and websites. These partners process your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information about you for targeted advertising purposes.

We may share personal data when you request or consent to such sharing, for example to deliver products to you, or when you use social media widgets or login integrations.

We may share personal data with our affiliates or within our corporate group.

We may also share personal data in connection with a business transaction such as a merger or insolvency, to comply with legal obligations, to respond to subpoenas or similar requests, to enforce our terms or policies, or to protect or defend the Services, our rights, or the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal data relating to your access to and use of the Services in order to provide and improve them. Data you submit to the Services is shared with Shopify and with third parties who may be located in countries other than your country of residence.

To operate, grow, and improve our business, we also use certain advanced Shopify features that involve data from your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal data and for responding to requests related to your rights. More information about how Shopify uses personal data and your rights can be found in the Shopify Consumer Privacy Policy and via the Shopify Privacy Portal, depending on your place of residence.

Third party websites and links

The Services may contain links to websites or online platforms operated by third parties. If you follow links to websites not controlled or affiliated with us, you should review their privacy and security policies and terms. We are not responsible for the privacy practices, security, accuracy, or reliability of such websites. Information you share publicly or semi publicly, including on third party social media platforms, may be viewed by others without restriction. The inclusion of such links does not imply endorsement unless expressly stated.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who are under the age of majority in their country of residence. If you are a parent or guardian and believe your child has provided us with personal data, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we are not aware that we “sell” or “share” personal data of individuals under 16 years of age as defined under applicable law.

Data security and retention

No security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information transmitted to us may be at risk during transmission. We recommend not using insecure channels to communicate sensitive or confidential information.

We retain personal data for as long as necessary depending on various factors, such as managing your account, providing the Services, complying with legal obligations, resolving disputes, or enforcing our agreements and policies.

Your rights and choices

Depending on your place of residence, you may have certain rights regarding your personal data, subject to limitations and exceptions under applicable law.

These rights may include the right to access the personal data we hold about you, the right to request deletion of your personal data, the right to request correction of inaccurate data, and the right to data portability, including requesting a copy of your data or having it transferred to a third party under certain conditions.

You may also manage your communication preferences. If we send you promotional emails, you may opt out at any time using the unsubscribe option included in those emails. Even if you opt out of marketing messages, we may still send you non promotional communications related to your account or orders.

If you reside in the United Kingdom or the European Economic Area, you may also have the right to object to or restrict certain processing activities and the right to withdraw consent where processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

You may exercise your rights through the Services where indicated or by contacting us using the details below. More information about how Shopify processes personal data and your rights can be found at https://privacy.shopify.com/en.

You will not be discriminated against for exercising your rights. Where permitted or required by law, we may need to verify your identity before processing your request. You may appoint an authorized agent to act on your behalf, subject to verification. We will respond to requests in accordance with applicable law.

Complaints

If you have concerns about how we process your personal data, please contact us using the details below. Depending on your location, you may also have the right to lodge a complaint with a competent data protection authority.

International data transfers

Your personal data may be transferred to, stored, and processed outside your country of residence. Where personal data is transferred outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent safeguards, unless the destination country provides an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the updated version on this website, update the “Last updated” date, and provide any required notice under applicable law.

Contact

If you have questions about this Privacy Policy, our data practices, or wish to exercise your rights, you may contact us by email at olegstrading@gmail.com, by phone, or by post at RM 701, UNIT 127, 7/F, TWR B, 14 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong SAR. For the purposes of applicable data protection laws, we are the data controller of your personal data.